Lessons in managing expectations, technical debt and hiring from the last quarter. — Imagine that it’s the first working day of the quarter. You’re feeling positive and optimistic about what’s to come. But really, you don’t know exactly what’s about to come, with so many unknowns… As a team you know why you’re here, you’ve got a broad idea of what you’re going…

Last week we were crowned winners of ‘Optimizing for Speed Without Sacrificing Stability’ by The Google Cloud DevOps Awards. An amazing achievement in a short time, made possible by many inside our advanced analytics & data science team, and outside. …

Data is the fuel to creating value for your customers and its application is far and wide. — Keeping things in order, making things look tidy, and ironing your super creased shirt you’ve not worn since February 2020 are all things we do in everyday life. So why should we treat our data any differently? Having moved roles to focus purely on data, naturally, I’ve never spent so…

Customer. Adapt. Repeat. — As I prepare to return to work, I’ve been thinking about where companies were last year (and way before that) vs where they are right now in relation to supporting their customers. …

Earlier this year, I joined a brand new team that had a clear purpose,(that was and still is) to make our customers’ lives easier when problems occur. …

We now have access to more data than ever before, amongst incredible people and tools to enable us to do the right thing by our customers and our companies. People are constantly talking about being ‘data-driven’ (I bet you often don’t go a week without hearing this term) and how…

How many times have you joined a team and been able to actually define its purpose? Most of the time, you join a team, and a lot of what you get is, ‘this is us’, ‘this is what we do’, or ‘this is how we do things/how we’ve always done…

Bots and Artificial Intelligence (AI) are all over the place and have been for a while now. Some companies are embracing this technology in useful ways. Some are trying to be ‘down with the kids’ by launching experiences that end up useless or just a gimmick. …